1.2. Resolve uploaded part errors

Quick guide to resolving uploaded part errors

3D Hubs detects numerous errors instantly after you upload your file. This helps us ensure that your files are ready for manufacturing and to keep the communication needed before manufacturing efficient.

3dhubs-errors-1

Upload errors

Part is too large

Only parts smaller than 500 x 500 x 500 millimeters are supported for CNC machining. This might change in the future as we expand the network of our suppliers.

File is too large

The upper limit for the file size is 128Mb. If your CAD file exceeds this limit, please make sure the export settings are correct. If you are trying to upload a full assembly, split your file into individual parts and upload them separately.

Multiple parts detected

This means we have detected multiple separate geometries in your file. If you are trying to upload a full assembly, split your file into individual parts and upload them separately.

File is empty

This means that we were not able to detect any geometry in your CAD file. Make sure your file is exported correctly and try to upload it again.

Unsupported file format

We support most of the common CAD formats for CNC machining. STL and OBJ files are not suitable for CNC machining as they lack the precision required by our suppliers.

Model can not be parsed

This is a often a sign of a corrupted file. Make sure all the surfaces are stitched and your file is exported correctly.

File processing failed

If the processing of your file failed, the issue is most likely on our side. Wait for a bit and try to upload the file again.

Missing custom material name

When choosing 'Custom material' as an option, you have to specify the desired material name in the right section of your part. Leaving this field empty will result in an error.

Missing technical drawing

By indicating that your part contains threads or tight tolerances, technical drawing becomes a requirement. See how to attach a technical drawing to your part.

In case your error persists, please contact us at support@3dhubs.com

What's next?

When all errors are resolved, you can select a material for your parts.